Based on the theory by Charles Perrow, a normal accident is an "unanticipated interaction of multiple failures" in a complex system. This complexity can either be technological or organizational, and often has elements of both."
I am a Network Admin, but I also own my own company, WPM Data Systems. We specialize in networking, custom installation, system recovery, and data recovery. I have a Masters degree in IT, and I am working on my Doctorate, specializing in disaster recovery and risk assessment.